Warranty Claims: Please click here and submit the form (fastest way to reach us regarding warranty or defective claims) or contact us at service@frieling.com. If possible provide images and your order/invoice information as well as a phone number. You will hear from us within 1 business day. General Return Policy: Purchaser must obtain a return merchandise authorization number (RMA) from Frieling; click here and submit the form. Please note that Frieling products have a non-transferable exclusive warranty when purchased from an authorized seller.

The RMA number must be clearly marked on all shipping cartons and paperwork; otherwise the shipment may be refused. Purchase must sent return prepaid, insured, and properly packaged. No refund, or lesser refund, will be given if returned poorly packaged and thus damaged. Please email us at service@frieling.com and we will provide the RMA number within 1 business day. If you have any questions please email or call us at 803-548-2000. Get the frieling feeling, Your Frieling Team